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Is Poly-Pak secure?
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At Poly-Pak, you can shop with confidence. We use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. |
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Can I have an order shipped to my PO box?
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No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a PO box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. |
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Can I have an order shipped internationally or to APO/FPO addresses?
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No. The vast majority of our merchandise is shipped via UPS, and a valid US street address is needed to ensure proper delivery. |
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Can I ship my order to a different address?
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Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a PO box, for any shipping address.
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How long will it take to receive my order?
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The standard shipping time for orders shipped via UPS ground is 5-10 days. |
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How can I check on the status of my order?
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Once you have signed into Poly-Pak, just click on "Your Account" located on the top of the page. Then, simply login and you will be given a breakdown of your order status with corresponding order numbers, items, purchase amounts, and current status. If the item was shipped via UPS, a tracking number will appear. Click on the link to go to the UPS Web-based tracking. |
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What happens if the item I ordered is not available?
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We ship products before the estimated delivery dates in the vast majority of cases. On occasion, however, an order may be delayed due to unavailability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. |
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What credit cards does Poly-Pak accept?
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Visa, MasterCard, American Express and Discover cards are accepted. |
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Can I purchase an item by check?
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No, we only accept credit cards on our internet site. |
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Can I cancel my order?
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Yes, you can, as long as the item has not been shipped. If you do receive an order that was cancelled, accept delivery of the item and call the Customer Service Department for return instructions.
We cannot accept unauthorized returns. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days.
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I cancelled my order but I haven't received a credit yet. How long do credits take?
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We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. |
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Can I return an item that is damaged, defective, or I just don't want?
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If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges and a 20% re-stocking fee.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days. |
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Is my Credit Card on File secure?
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Poly-Pak uses the latest in encryption technology, digital certificates, secure commerce servers and authentication to ensure that your personal information is secure online. |
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Why was I charged sales tax on my purchase?
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The appropriate state sales tax is applied to an item if Poly-Pak conducts business in the state where the item is being shipped. |
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How are shipping charges calculated?
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All products are shipped by UPS and shipping charges vary according to product weight and destination. |
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How do I contact The Customer Service Department? |
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You may contact us using one of our handy email forms |
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